Head Conciërge - Pillows Grand Hotel Reylof

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Head Concierge – Pillows Grand Hotel Reylof

Are you passionate about hospitality? Would you go that extra mile to ensure total guest satisfaction? Do you want to help us create the best hotel in Belgium?

Pillows Grand Hotel Reylof

We believe that today’s and tomorrow’s travelers highly appreciate an individualized experience when it comes to their hotel stays. A personal approach in an elegant and medium-sized one-of-a-kind hotel. That is why we created Pillows Hotels. For us, there is no greater purpose than the comfort and well-being of the people we serve; our guests, our stakeholders and of course you, our employee.

We always offer our guests excellent and professional service, efficient guest-oriented systems and a home away from home feeling. This combination has proven to lead to high guest satisfaction rates and an optimal work environment.

Pillows Grand Hotel Reylof in Ghent reopened its doors on 6 October 2018. This stately hotel with 157 rooms, bars, an extensive Living area, Salons, and a SPA has been completely transformed into a boutique hotel. Its ambience is defined by subtle luxury, soft colours, and rich, natural materials. It's not just the hotel that's got a makeover; the famous LOF restaurant has been completely renovated as well. What makes this restaurant unique is that it will have Ron Blaauw's signature style. Blaauw is one of the Netherlands' most celebrated chefs. He will translate his successful Ron Gastrobar concept for LOF. Ron Blaauw is known for his contemporary approach to cooking, which combines local ingredients with modern cooking techniques.

Your role

As Head Concierge you will guide a team of concierges and valet & baggage service personnel that strives to make our guests’ stay unforgettable. You make the staff rota’s of the team, Standard Operating Procedures (SOP’s) to make sure your team has all knowledge and skills to make sure our guests experience a great first impression and make them feel welcome and comfortable. As part of an all-round team, we expect you to assist your colleagues in their responsibilities when necessary, such as helping carry luggage, park a car, make a coffee, etc.

You are responsible for the team of concierges and valet & baggage service team and report directly to the Front Office Manager.

Who are you

A happy guest is one of your main motivators? Do you enjoy giving advice and assisting our guests so they can experience an unforgettable stay with us? Do you want to help us create the best hotel in Belgium?

Check your profile;

  • You are a warm and enthusiast person who makes it his/her absolute priority to ensure our guests’ happiness.
  • You have a completed professional hospitality study or equivalent experience. Completed Butler Service study would be an advantage. 
  • Experience in a luxury hotel setting.
  • Keen interest and knowledge of the local market to be able to advice our guests in the best possible way.
  • Able to work independently with a positive mindset.
  • Valid driver's license.
  • Impeccable communicative skill in English, Dutch and French. Any other language is a plus.

What we offer

We offer you a great opportunity in what we believe will become one of the best hotels in Belgium, where you will be working as part of a team that strives for success. You will receive a competitive salary with benefits as well as an attractive discount scheme at all the hotels in our portfolio. Considering our ambitions, there will be opportunities for growth within our organization.


IHMG is the holding company of the hotel brands Sandton Hotels and Pillows Hotels. IHMG is a globally focused hospitality organization with a strong base in the Netherlands. The unique hotels are all situated on beautiful locations near the best places to visit. With our tailored Pillows Hotels brand we launch our luxury boutique hotel collection. We are fully focused on realizing our ambition to transform Sandton hotels according the Pillows concept. Additionally we have the ambition to realize new locations across the major European cities. More information? www.ihmg.eu


Please apply via the button and we will get back to you as soon as possible.


We are looking forward to your application!


IHMG staat voor International Hotel Management Group BV en is de moedermaatschappij van de hotelmerken Sandton Hotels en Pillows Hotels. IHMG heeft haar wortels in Nederland, waar het merendeel van haar hotels gevestigd is. Daarnaast getuigen de hotels in België en Frankrijk van een grotere ambitie van verdere internationale expansie. IHMG’s unieke hotels zijn alle gelegen op mooie en onderscheidende locaties.


Orteliuslaan 21
nl - 3528 BA Utrecht